Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)

kamran faizi; saeid tatari

Volume 2, Issue 5 , September 2004, , Pages 53-84

Abstract
  In this article the concepts of quality and customer's satisfactions in the service Industry are being discussed and a suitable Model for service quality measurement is presented. After developing the Model, priorities of necessary actions towards better service quality in Iran Air flights are calculated ...  Read More